CUSTOMER SATISFACTION IS OUR ULTIMATE GOAL
FREQUENTLY ASKED QUESTIONS
How Will I Receive My Product?
Once your purchase is complete, you will receive an instant download link via email, allowing you to access your product immediately.
Is My Purchase Secure?
Absolutely! We use secure payment gateways and encryption to protect your personal and payment information.
Do You Offer Refunds?
As our products are digital and instantly accessible, we do not offer refunds. Please ensure compatibility before purchase. Our support team is always available to assist with any issues.
What Should I Do If I Have Trouble Downloading My Product?
If you have trouble downloading, please contact our support team at soundsritto@gmail.com. We are here to assist you.
How Do I Contact Customer Support?
For any questions or assistance, reach out to us at soundsritto@gmail.com. We strive to respond to all inquiries within 24 hours.
ABOUT PRODUCTS
Are Your Products Royalty-Free?
Yes, all our products are 100% royalty-free for use in your commercial projects, including tracks with up to 2 million streams. However, if your track is placed in a commercial project or a high-profile placement (such as TV, movies, or advertisements), it must be cleared with us prior to use.
Are Your Products Compatible with All DAWs?
Yes, our products are compatible with most major DAWs, including Ableton Live, FL Studio, Logic Pro, and more. The MIDI files and sounds can be used in any software that supports these formats.
How to Extract Your Downloaded File
- Windows: Right-click the .ZIP file and select "Extract All...". Follow the prompts to choose your folder and extract the files.
- Mac: Simply double-click the .ZIP file, and it will automatically extract to the same folder.
What If My File Is Corrupted?
If your file appears corrupted, please send us an email with your order number and billing details to soundsritto@gmail.com. Our support team will verify the issue and provide a new download link promptly.
What Should I Do If My Download Link Expires?
If your download link expires, please provide your order number and billing details when contacting our support team at soundsritto@gmail.com. We'll resend the link to ensure you can access your product.
ABOUT PAYMENTS
I Made a Payment but Didn’t Receive the Download Link
If you've completed your payment but haven’t received a download link, please check your spam or junk folder first. If you still can't find it, contact our support team at soundsritto@gmail.com with your order number and billing details, and we'll ensure you get the link right away.
Is My Payment Information Secure?
Yes, your payment information is fully secure. We use encrypted payment gateways to protect your data and ensure your transaction is safe and secure.
Where Should I Apply Discount Codes?
You can apply your discount code at checkout. Simply enter the code in the designated box before completing your purchase, and the discount will be automatically applied to your order total.
Where Can I Get Discount Codes?
You can find discount codes by subscribing to our newsletter, where we regularly share exclusive offers. Additionally, follow us on social media for special promotions, and check our website for any ongoing sales or flash discounts!